I Haven't Bought Luggage Since 2018 – Here's My Secret

As someone who practically lives out of a suitcase, I had one non-negotiable wish list: bulletproof durability, featherlight weight, and enough space to pack for any adventure. After countless disappointing purchases, I was ready to invest in luggage that wouldn't let me down. What started as a direct-to-consumer darling has exploded into storefronts in major cities worldwide, and there's a reason why seasoned travelers swear by them. Not to mention, their colors are unlike any other. Have you guessed the brand?

It’s Away Luggage!

Back in 2018, I took the plunge and bought my first set before heading off on a four-month South American journey. I chose the Large and Carry-on in this beautiful Blush Pink shade (which I'm pretty sure they've since retired – tragic, honestly). Fast forward six years, and these babies have been my ride-or-die travel companions. They've crossed continents with me, survived countless friend borrowings (shoutout to everyone who's commandeered my large suitcase for their own trips), and honestly? They've been through absolute chaos and lived to tell the tale.

So last summer I'm living my best European life – two weeks bouncing between Germany, Austria, and Greece with my reliable Large Away suitcase. Everything's going great from Boston to Munich, luggage arrives like a champ. Then, while I'm packing up in Munich to head to Greece, I spot this tiny crack on top of my suitcase. Not exactly what you want to discover mid-trip, but what could I do? I crossed my fingers, checked the bag, and hoped for the best. Sure enough, when I'm waiting at baggage claim in Athens, that tiny crack had grown into something much more serious.

The whole reason I invested in Away Luggage in the first place? Their legendary limited lifetime warranty. So there I am, sitting at the ferry terminal waiting to head to Syros, Greece, when I decide to shoot Away an email about my cracked suitcase situation. Their response was lightning fast – like, seriously impressive customer service. All they wanted were a few photos (pro tip: always document any damage!), so I sent over the pictures you see above plus my order number. What happened next blew my mind: they immediately confirmed this was covered under their limited lifetime warranty and promised to ship out a replacement ASAP. I was honestly shocked at how seamless the whole process was! Sure, they'd discontinued my beloved blush pink, but they sent me gorgeous color alternatives to choose from. One week later – while I'm still island hopping in Greece – I get an email that my brand new suitcase had been delivered to my doorstep back home. Incredible.

Since my first purchase, they've grown their collection to include bags, accessories, and luggage options to fit literally any travel style. But honestly? That's the story right there. Every single penny was worth it, and then some.